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Upbeat sales staff drive customer satisfaction and shift metal

Motor Trader

Positive salespeople are tops when it comes to customer satisfaction and shifting cars. Thats the finding from JudgeService in a survey of 350,000 customers who bought a used car last year. It said showroom processes have the biggest impacts on the customer promoter scores achieved by dealers.

Customer 108
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How Can Auto Dealers Reduce Appointment No-Shows and Boost Customer Engagement

Get My Auto

When potential customers fail to show up for scheduled test drives, service appointments, or consultations, it disrupts workflow, wastes valuable time, and results in lost […] The post How Can Auto Dealers Reduce Appointment No-Shows and Boost Customer Engagement appeared first on Get My Auto.

Customer 130
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Zagato’s First Customer-Spec $700,000 Alpine AGTZ Twin Tail

Carscoops

Other custom touches include a signature double-bubble roof, redesigned door skins, and unique windows. Zagato’s talented designers have reimagined all of the bodywork to pay tribute to the A220. Among the special touches include the bespoke headlights, front bumper, and the striking hood.

Customer 143
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BLOG Using customer data to drive long-term profits for dealers

Motor Trader

In the complex journey of buying a car, knowing your customers coffee order might seem trivial, but it reflects a deeper truth: building meaningful relationships starts with understanding people. It begins with gaining a more complete view of each customer. Todays customers expect a joined-up experience.

Term 76
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Hertz Hackers Stole Customers’ Personal Data And License Records

Carscoops

Hertz rents out its fleet of cars and vans millions of times over every year, resulting in it amassing sensitive data for huge numbers of customers in America and around the globe. Hertz blames its vulnerability on software company Cleo, which supplies its file transfer system.

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Joel McHale drops by Jay Leno's Garage with a custom Scout

Motor Authority

Actor and comedian Joel McHale recently showed his custom International Scout 800A to Jay Leno The vehicle was built by Brian Corsetti of California's Corsetti Cruisers Corsetti Cruisers has many options for original Scouts, including Hellcat and Hellephant engine swaps The Volkswagen Group is in the process of launching its own Scout EV brand.

Customer 281
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Ferrari CEO says 40% of new customers are under 40

Motor Authority

The average age of a Ferrari customer is heading lower, according to its CEO. In an interview with CNBC published on March 16, Ferrari CEO Benedetto Vigna said 40% of new customers to the brand are below the age of 40. That compares to just 18 months ago, when he said that figure stood at 30%.

Customer 232