AutoSuccessOnline

APRIL 29, 2025

But there is one problem: Reviews only tell you what customers think after theyve made up their mind. Regardless if the customer may have a valid point to make, wouldnt it serve your business better to get that feedback before its blasted online for the whole world to see? The problem is, most customers dont want confrontation.

Spread 94

Spread Customer Manufacturing Dealerships 94

Call Revu

MAY 1, 2025

In times like these, dealerships must rethink how they make decisions in pricing, customer experiences, and more. One of the most delicate balances a dealership needs to consider, ensuring a seamless and timely customer experience is equally as important as not over-stocking on any particularly model such that revenue is in the red.

Dealerships 88

Dealerships Customer Retail Technology 88

Auto Remarketing

FEBRUARY 18, 2025

1 when it comes to brand reputation, according to the latest study by customer review and reputation management platform Widewail. million Google customer reviews among 18,000 American new-car dealers in 2023 and 24, using artificial intelligence to find and analyze trends in customer experience at scale. Lexus is again No.

Repairing 139

Repairing Networking Retail Customer 139

Carscoops

JANUARY 5, 2025

Drivers’ Data to Insurers The allegations claim violations of the FTC Act and Maryland’s Consumer Protection Act, accusing Lindsay of consistently misleading customers about pricing. If the lawsuit succeeds, the dealership group could be on the hook to reimburse customers for these shady practices.

Buyer 116

Buyer Rebate Networking Insurance 116

Carscoops

DECEMBER 27, 2024

According to CCC, Cariad’s technical team “responded quickly, thoroughly and responsibly”, blocking unauthorized access to its customers’ data. This is not the first time such an incident involving a major automaker occurs, compromising the privacy of its customers. million owners in Japan.

Insurance 145

Insurance Customer Management Automotive 145

Autocar

NOVEMBER 7, 2024

While the company has yet to give firm details of the model's range, Bentley technical boss Matthias Rabe said: "No customer will complain about range." We also want to attract new customers and this concept really adds something new to Bentley." Is Bentley's electrification the result of customer demand or legislation?

Manufacturing 135

Manufacturing Development Customer Technology 135

Autocar

MARCH 6, 2025

As a result, the firm said the increases in its costs will result in new customers paying higher advance lease payments. Until now, we have been able to protect customers from rising prices, using the profits earned in the immediate post-Covid period. billion in 2023 to 6.9bn last year. Currently, this is set at 750.

Lease Payment 137

Lease Payment Insurance Pre-Qualify Banking 137

Carscoops

FEBRUARY 12, 2025

Modern upgrades include a custom widebody kit and carbon fiber accents. Joining the V8 are stainless steel headers and custom side-exiting exhausts. The builder has also fitted a custom audio system, not that it needs one with that thunderous supercharged V8. This 1965 Corvette Sting Ray gets a 550hp supercharged LS9 V8 engine.

Modification 119

Modification Customer 119

Get My Auto

NOVEMBER 26, 2024

The holiday season is a golden opportunity for auto dealers to increase sales, build customer relationships, and solidify their brand in the local market.

Sales 130

Sales Marketing Dealerships Customer 130

Autocar

OCTOBER 30, 2024

Uchida said: “We are aiming for a smart car for the drivers of tomorrow that will be good for customers, for us and for Ampere. This car will deliver the convenience and advanced functionality that customers experience but in a small size and at an attractive and affordable price.”

Manufacturing 135

Manufacturing Development Customer Marketing 135

Motor Trader

MARCH 20, 2025

There is a pressing need to find efficiencies across businesses, and technology can support margins while enhancing the customer experience. Automated customer relationship management (CRM) systems can streamline sales processes, enhancing lead conversion rates while reducing administrative overhead.

Retail 98

Retail Banking Finance Technology 98

AutoDealer Today

MAY 23, 2025

Chuck Hutton Toyota's unique facility for electric-vehicle customers is set to offer it all when it comes to convenience, amenities.

Customer 130

Customer 130

Carscoops

MAY 13, 2025

A customer allegedly abducted a female service advisor during the handover of a loaner. While her customer’s car was being serviced, the man allegedly kidnapped her for about 40 minutes, leaving his own child behind at the dealership. The man reportedly drove her around for 40 minutes, asking inappropriate questions.

Dealerships 110

Dealerships Customer 110

Carscoops

DECEMBER 31, 2024

When the customer decided against buying the car, she said Strawberry refused to refund her money. Allegedly, he skimmed deposits from customers while working at Fred Haas Nissan. ” Another customer from August chimed in with an eerily familiar tale, warning, “They have a sister lot called strawberry road auto.

Management 122

Management Down Payment Insurance Finance 122

Autocar

NOVEMBER 27, 2024

Chery duo Jaecoo and Omoda will work with UK industry body to improve security, ease of repair Chinese newcomers Omoda and Jaecoo have teamed up with a leading insurer-backed organisation in a bid to avoid the aftersales issues that have plagued insurers and customers since their compatriots started entering the UK market.

Insurance 124

Insurance Repairing Logistics Term 124

Women Automotive Network

JANUARY 27, 2025

I transitioned to a Customer Service Representative position at Meritor, specializing in brakes and axles while managing the Volvo account. This role enriched my understanding of customer needs and service targets, allowing me to navigate both sides of the service equation effectively.

Women 130

Women Sales Management Customer 130

Carscoops

APRIL 8, 2025

According to BYD’s special advisor for Europe, Alfredo Altavilla, Denza will target traditional premium car buyers and younger customers with a keen focus on technology. Back in China, BYD operates Denza alongside two other premium sub-brands, Fang Cheng Bao and Yangwang. liter turbo engine and three electric motors for 858 hp.

Manufacturing 138

Manufacturing Buyer Technology Customer 138

Carscoops

MAY 3, 2025

This Alfa Romeo Civic sports a custom bumper, tricolor accents, and Quadrifoglio wheels. This custom creation was recently spotted by X user Takayuki FK7 at a Honda Civic gathering at the Suzuka Circuit in Japan. A wild Japanese build fuses Alfa Romeo styling with Honda Type R performance DNA. liter VTEC with 325 hp.

Customer 115

Customer Marketing 115

Carscoops

NOVEMBER 22, 2024

A salesman told a customer they’d need to pay “between $10k–20k over sticker.” The customer pushed back, replying, “Volkswagen specifically stated that that’s not allowed.” ” Fortunately, most dealerships appear to be honoring the ID. Buzz’s original MSRP.

MSRP 116

MSRP Asking Price Manufacturing Dealerships 116

Carscoops

MARCH 8, 2025

Thought to be the only E91 van of its kind in existence, this creation comes courtesy of Mohawk Customs , a UK-based shop run by Evans himself. The fender extensions were paired with a replica M3 bumper and a custom hood featuring integrated vents and the signature bulge down the center.

Cargo 125

Cargo Customer Development 125

Carscoops

JUNE 6, 2025

” The automaker spent the next few months investigating and eventually determined it was a non-safety related issue, because the problem was caused by “customer usage and/or error.” Owner notifications are slated to go out next month and customers will be instructed to take their vehicle to a nearby dealership.

Customer 113

Customer Dealerships 113

Carscoops

FEBRUARY 28, 2025

Customers could only view available EV inventory through Ford’s website, limiting buying options. In other words, the whole sales experience became less flexible and more cumbersome, not exactly a win for the customer. “Our intent all along was to better serve the customer,” he said.

Networking 98

Networking Retail Dealerships Customer 98

Carscoops

MARCH 14, 2025

Skoda has revealed that 69% of Fabia customers opted for a manual transmission last year. Despite the popularity of DIY gearboxes, Skoda noted customers are embracing automatics. That take rate is higher than on a number of sporty cars sold in the United States.

Customer 106

Customer Term Buyer 106

Motor Trader

JUNE 11, 2025

We’d like to thank all our customers who have put their trust in us since 1979, our team of employees here at the dealership for their amazing hard work and commitment and of course Suzuki GB themselves for their continued support. Sportif Suzuki was recently named Dealer of the Year for its region at Suzuki’s National Dealer Conference.

Principal 95

Principal Management Dealerships Customer 95

Get My Auto

FEBRUARY 28, 2025

Auto dealers that embrace AI-driven tools are gaining a competitive edge by automating operations, improving customer engagement, and increasing sales. The automotive industry is evolving rapidly, and artificial intelligence (AI) is at the center of this transformation.

Dealerships 130

Dealerships Automotive Customer Sales 130

AutoSuccessOnline

MAY 12, 2025

In this AutoSuccess Executive Spotlight, Steve Guyette from Total Customer Connect highlights the critical issue of missed phone calls at dealerships, emphasizing that each missed call represents a lost opportunity. What If Your BDC Could Call Customers Instead of Waiting for Them?

Repairing 89

Repairing Dealerships Customer Development 89

Carscoops

MARCH 13, 2025

Customers will also find a host of options including AMG Line, AMG Line Plus, and Night packages. Customers who don’t pony up the extra dough will be treated to a “trim element with a star pattern graphic” to remind them of their cheapness. Customers can also expect a WLTP range of 431-492 miles (694-792 km).

Cargo 107

Cargo Electronics Technology Customer 107

Carscoops

JANUARY 12, 2025

million customers to visit dealerships. So while the automaker no longer leads in total recalls, it’s still the undisputed champion of “most inconvenient recalls” in the eyes of its customers. Ford led in physical recalls in 2024, forcing 4.8 Tesla resolved 99.2% Last year, 4.8

Repairing 111

Repairing Dealerships Customer Management 111

Motor Trader

JUNE 12, 2025

We are thrilled to be partnering with Xpeng and to introduce this exciting brand to our customers in the Midlands,” said Brindley Group chairman Che Watson. “As Brindley said the launch reinforced its commitment to providing choice of vehicle brands for its customers. Xpeng aims to have 20 dealerships in the UK by year-end.

Dealerships 98

Dealerships Customer Automotive Sales 98

Carscoops

JANUARY 6, 2025

Across the USA, several dealers have examples of the Charger Daytona available to customers. How things fare when customers get to the dealer could be different. Whether the Daytona EV will deliver on its promise remains an open question for now. The era of the new all-electric Dodge Charger is officially underway.

MSRP 112

MSRP Customer Sales Buyer 112

Carscoops

JANUARY 7, 2025

While most customers will opt for the diesel, a 6.4-liter That appears to be the extent of the styling tweaks, but Ram noted customers will be able to get the RamBox cargo management system. Customers will also find a 12.3-inch rear axle ratio. That’s a far cry from its predecessor, which used to need 4.10

Cargo 106

Cargo Dealerships Management Customer 106

Carscoops

FEBRUARY 27, 2025

Related: Xiaomi SU7 Ultra Smashes Taycan Turbo GT’s Lap Record At Shanghai Circuit But now at the car’s proper debut, the Chinese smartphone company-turned-automaker says the 1,527 hp four-door coupe will only set its customers back ¥529,000 ($72,800). Even the hood badge is made from carbon fibre and 24 carat gold.

Deal 125

Deal Customer Development Sales 125

Motor Trader

FEBRUARY 25, 2025

Dealers can help themselves and their customers by promoting value-added services, such as quality warranties and recovery packages, at affordable prices, particularly by offering or promoting warranties over longer periods to alleviate some of the risks, especially as the car parc ages generally.

Repairing 103

Repairing Retail Term Customer 103

Carscoops

JUNE 3, 2025

Unfortunately for these customers, the automaker doesn’t have a fix at the moment. If that doesn’t work, customers can take their vehicle to the dealership. This can lead to damage and, eventually, engine failure. 154 vehicles are involved in the recall and Ford estimates that only 20% are problematic.

Repairing 107

Repairing Dealerships Customer 107

Carscoops

APRIL 19, 2025

More: Dealers Use AI Scanner To Detect Car Problems In Seconds UVeye, the company behind AI-driven vehicle inspection systems , is already used by hundreds of dealerships across the US to help check customer cars faster and more efficiently. This eliminates the need for photos at pick-up and ensures more transparency throughout the process.

Technology 95

Technology Customer Dealerships 95

Autocar

APRIL 17, 2025

Andreas Preuninger, who runs Porsche's GT division, said: "More and more 911 GT3 customers are opting for the six-speed manual transmission. And more and more often we are asked by these customers how fast a 911 GT3 with manual transmission would be on the Nordschleife. "We

Customer 111

Customer 111

Carscoops

MAY 19, 2025

Speaking of paint, customers will find ten selections, including a newly available Deep Emerald color. Customers who shell out big bucks for the Autograph trim will also be reminded of this thanks to new badging on the beltline. Customers will also find new Front Wide and Invisible Hood views. ProPILOT Assist 2.1

Customer 104

Customer Deal Technology Buyer 104